Deskripsi Pekerjaan
Join our award-winning customer service team as a Chat Specialist! Karya Mandari Indonesia is seeking empathetic and tech-savvy professionals to provide exceptional support via live chat. Enjoy flexible remote work while representing our premium brands in Indonesia's growing digital marketplace.
We offer comprehensive training, career advancement opportunities, and a collaborative virtual environment. Perfect for proactive communicators who thrive in fast-paced digital interactions.
Tanggung Jawab
- Handle real-time customer inquiries via chat with 95% satisfaction rate
- Resolve billing, product, and technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with tech team for complex issue escalation
- Maintain product knowledge through continuous learning
- Identify upsell opportunities during customer interactions
- Adhere to SLA response time standards (avg. 30s)
Kualifikasi
- Min. SMA/D3 graduates (fresh graduates welcome)
- Excellent Bahasa Indonesia & English communication skills
- Proficient in live chat tools (Zendesk, LiveChat)
- Type 30+ WPM with 95% accuracy
- Problem-solving mindset with conflict resolution skills
- Reliable internet connection (>10 Mbps)
- Quiet home office environment
- Available for rotational shifts (08:00-20:00 WIB)