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Customer Service 🏢 Full Time ⭐️ Terverifikasi

Customer Service Representative

PT. Solusi Prima Indonesia
Padang
Estimasi Gaji
Rp 3.500.000 – Rp 4.500.000
Waktu Posting
30 April 2026
Batas Akhir
30 Apr 2027

Deskripsi Pekerjaan

Join our dynamic team as Customer Service Representative! PT. Solusi Prima Indonesia, a leading service provider in Sumatera Barat, seeks passionate individuals to deliver exceptional customer experiences. Enjoy competitive benefits, professional development, and a collaborative work environment.

We value integrity, innovation, and customer-centricity. If you thrive in fast-paced settings and possess excellent communication skills, we invite you to grow with us in Padang!

Tanggung Jawab

  • Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
  • Resolve customer complaints and issues efficiently using our CRM system
  • Process orders, returns, and exchanges accurately
  • Collaborate with sales and support teams to ensure seamless service delivery
  • Maintain detailed customer interaction records in the database
  • Identify opportunities to upsell products and services
  • Participate in weekly training sessions to enhance product knowledge

Kualifikasi

  • Minimum high school diploma; D3/S1 graduates preferred
  • 1+ years in customer service or call center experience
  • Fluent in Bahasa Indonesia; English proficiency is an advantage
  • Strong problem-solving and conflict resolution abilities
  • Proficient with Microsoft Office and CRM software
  • Exceptional communication and interpersonal skills
  • Ability to work flexible shifts including weekends
  • Resilience and positive attitude under pressure

Keahlian yang Dibutuhkan

komunikasi problem solving customer service CRM Microsoft Office bahasa inggris resolusi konflik

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