Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative at PT. Global Solusi Nusantara! We're seeking passionate individuals to deliver exceptional customer experiences in Batam's thriving business hub. Enjoy competitive benefits, modern facilities, and opportunities for career growth in a multicultural environment.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer complaints and issues promptly with empathy and efficiency
- Update and maintain customer records in our CRM system
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Participate in monthly training sessions to refine service skills
Kualifikasi
- Minimum high school diploma (D3/S1 preferred)
- 1+ years in customer service or related role
- Fluent in Bahasa Indonesia and English (verbal/written)
- Strong problem-solving and conflict resolution abilities
- Proficient with MS Office and CRM software
- Ability to work flexible shifts including weekends
- Positive attitude with excellent communication skills