Deskripsi Pekerjaan
Join our dynamic team as Customer Service Representative in Batam! PT. Solusi Prima Indonesia, a leading service provider in the free-trade zone, seeks passionate individuals to deliver exceptional customer experiences. Enjoy competitive compensation, modern facilities, and career growth opportunities in one of Indonesia's most vibrant economic hubs.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints with empathy and efficiency
- Process orders, returns, and service requests accurately
- Maintain detailed customer interaction records in CRM systems
- Collaborate with sales and support teams to ensure seamless service
- Identify upsell opportunities to enhance customer satisfaction
- Continuously update product knowledge and service protocols
Kualifikasi
- Minimum SMA/SMK graduate (D3/S1 preferred)
- 1+ years in customer service or contact center environment
- Excellent Bahasa Indonesia and English communication skills
- Proficient with MS Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work in fast-paced, target-driven environment
- Positive attitude and customer-first mindset
- Residency in Batam or willingness to relocate