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Customer Service 🏢 Full Time ⭐️ Terverifikasi

Customer Service Specialist

PT. Inovasi Digital Indonesia
Palembang
Estimasi Gaji
Rp 3.500.000 – Rp 5.000.000
Waktu Posting
1 Mei 2026
Batas Akhir
1 Mei 2027

Deskripsi Pekerjaan

Join our dynamic team as a Customer Service Specialist at PT. Inovasi Digital Indonesia! We're seeking passionate individuals to deliver exceptional customer experiences through our digital platforms. As a key player in our support ecosystem, you'll become the voice of our brand while developing valuable skills in communication and problem-solving. Enjoy competitive compensation, comprehensive training, and a collaborative work environment in Palembang's growing tech hub.

Tanggung Jawab

  • Handle customer inquiries via chat, email, and phone with professionalism and empathy
  • Resolve technical and billing issues efficiently using our CRM system
  • Document interactions and maintain accurate customer records
  • Collaborate with technical teams to escalate complex problems
  • Identify process improvement opportunities to enhance service quality
  • Meet monthly performance targets for response time and satisfaction
  • Contribute to knowledge base articles and training materials

Kualifikasi

  • Minimum SMA/D3 graduate in any field
  • 1+ years experience in customer service or support roles
  • Proficient in Bahasa Indonesia and basic English communication
  • Familiarity with CRM tools (e.g., Zendesk, Freshdesk)
  • Strong problem-solving and conflict resolution skills
  • Ability to work rotating shifts including weekends
  • Typing speed of 30+ WPM with high accuracy
  • Positive attitude and passion for helping others

Keahlian yang Dibutuhkan

Customer Service Communication Problem Solving CRM Software Conflict Resolution Bahasa Indonesia English Typing

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